Shipping policy

At RUSTLINES, we strive to provide our customers with a seamless and efficient shipping experience. We understand the importance of receiving your order in a timely manner, and we are committed to delivering your products as quickly as possible. Please read our shipping policy carefully to understand the process.

Shipping Methods

We offer reliable shipping methods to ensure that your order reaches you safely and on time. Our shipping partners include reputable courier services that specialize in handling delicate and valuable items.

Shipping Rates

We offer free shipping for all our products.

However, for cash-on-delivery (COD) orders, we charge an advance token payment. The partial COD amout is deducted from the final total. This partial COD payment is not refundable in case the customer decides not to receive the order due to a change of mind.

Shipping Time

We understand that receiving your order promptly is important to you. We aim to process and ship all orders within 2-3 business days. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

The estimated delivery time will depend on your location and the shipping method chosen at checkout. Please note that unforeseen circumstances such as weather conditions or customs delays may affect the delivery time. We appreciate your patience and understanding in such situations.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. If you have any questions or concerns regarding the tracking of your order, please contact our customer service team, and we will be happy to assist you.

Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us as soon as possible.

Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with our shipping partners to resolve the issue and ensure that you receive a replacement or refund, depending on the circumstances.

For any further questions or inquiries regarding our shipping policy, please feel free to contact us. We are here to assist you and provide you with the best possible shopping experience.